{"id":2683,"date":"2024-10-09T14:48:36","date_gmt":"2024-10-09T14:48:36","guid":{"rendered":"https:\/\/dev9.flowebdesign.ie\/cmos\/?post_type=case-study&#038;p=2683"},"modified":"2024-10-09T14:49:20","modified_gmt":"2024-10-09T14:49:20","slug":"cmos-and-electric-ireland-roi-a-successful-partnership","status":"publish","type":"case-study","link":"https:\/\/dev9.flowebdesign.ie\/cmos\/case-study\/cmos-and-electric-ireland-roi-a-successful-partnership\/","title":{"rendered":"CMOS and Electric Ireland (ROI)\u2013 A Successful Partnership"},"content":{"rendered":"<p><strong>Service Portfolio<\/strong><\/p>\n<p>In 2018, Electric Ireland (ROI) contracted for credit management services with CMOS, and our \u00a0sister business, Hugh J Ward and Co Solicitors which already provided legal services to Electric Ireland since 2005. Together, \u00a0we now provide \u00a0credit and debt management services including collections and related services for outstanding accounts of\u00a0 residential and business customers. Using Electric Ireland\u2019s own systems, CMOS provides of a range of services\u00a0 for the accounts of over 3,000 \u00a0customers each month, including<\/p>\n<ul>\n<li>Collection of outstanding balances, including multimedia payment processing<\/li>\n<li>Resolution of customer queries<\/li>\n<li>Dynamic multimedia collection paths<\/li>\n<li>Bespoke communication protocols<\/li>\n<li>Analysis of debtor behaviour across a variety of metrics<\/li>\n<li>Customised reporting against KPIs and analysis to drive continuous improvement<\/li>\n<li>Protection and reinforcement of Electric Ireland\u2019s brand and reputation<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>What has CMOS delivered for Electric Ireland (ROI) ?<\/strong><\/p>\n<p>CMOS\u2019 service model is results-driven. Our business is about helping to minimise \u00a0our clients\u2019 working capital requirements. Our results for Electric Ireland (ROI) speak for themselves:<\/p>\n<ul>\n<li>Meeting and exceeding KPIs in a sustainable manner, including collections<\/li>\n<li>Delivering continuous improvement in collection process<\/li>\n<li>Assimilating with Electric Ireland\u2019s culture of \u201ccustomer first\u201d<\/li>\n<li>Retaining customer goodwill and protecting Electric Ireland\u2019s brand<\/li>\n<li>Using analysis of debtor behaviour to optimize performance across the customer journey<\/li>\n<li>Qualification of cases for legal recovery via Hugh J Ward and Co Solicitors<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Why is Electric Ireland (ROI) \u00a0partnered with CMOS ?<\/strong><\/p>\n<p>CMOS\u2019 ability to adapt its service offering to the requirements of individual businesses has been a significant factor in the success of its relationship Electric Ireland (ROI) where continuous improvement and customisation have been informed by deep dive analysis of customer behaviour. CMOS\u2019 unique ability, in conjunction with HJW&amp;CO, to support the full customer and invoice journey from pre-due through overdue and legal recovery\u00a0 is also a factor in the success of its ongoing relationship with Electric Ireland.<\/p>\n<p><strong>What<\/strong> <strong>Electric Ireland (ROI) says about CMOS <\/strong><\/p>\n<p><span style=\"color: #0070bf;\">\u201c<em>Electric Ireland\u00a0 has retained CMOS for several years now to collect outstanding receivables from\u00a0 residential and commercial customers. I can confidently say that over that period CMOS has provided an exceptional standard of \u00a0service. . Collection rates have been optimal. CMOS\u2019 customised analysis of debtor behaviour has facilitated continuous improvement in service. It has also proven valuable for Electric Ireland in recalibrating on-boarding of new customers to minimise the risk of customers entering arrears. Most importantly, CMOS\u2019 approach and tone in communication with debtors has emulated Electric Ireland\u2019s own approach and has consequently protected our reputation with customers.\u201d<\/em>\u00a0<\/span><\/p>\n<p>XXXXX<\/p>\n<p>Manager<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Service Portfolio In 2018, Electric Ireland (ROI) contracted for credit management services with CMOS, and our \u00a0sister business, Hugh J Ward and Co Solicitors which already provided legal services to Electric Ireland since 2005. Together, \u00a0we now provide \u00a0credit and debt management services including collections and related services for outstanding accounts of\u00a0 residential and business [&hellip;]<\/p>\n","protected":false},"featured_media":2672,"template":"","class_list":["post-2683","case-study","type-case-study","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/dev9.flowebdesign.ie\/cmos\/wp-json\/wp\/v2\/case-study\/2683","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev9.flowebdesign.ie\/cmos\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/dev9.flowebdesign.ie\/cmos\/wp-json\/wp\/v2\/types\/case-study"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dev9.flowebdesign.ie\/cmos\/wp-json\/wp\/v2\/media\/2672"}],"wp:attachment":[{"href":"https:\/\/dev9.flowebdesign.ie\/cmos\/wp-json\/wp\/v2\/media?parent=2683"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}